If you’ve already purchased a Fitbod subscription but the app is still asking you to subscribe, follow the steps below based on where you purchased your subscription.
Table of Contents
Purchased through the Apple App Store (iPhone)
Purchased through the Google Play Store (Android)
Purchased through the Fitbod website
FAQ
Purchased through the Apple App Store (iPhone)
If your subscription isn’t being recognized, try the following:
Restore your subscription
In the Fitbod app, go to:
Log → Settings → Restore Subscription
If your subscription is restored, you’re all set.
If you receive No Subscription Found, your subscription was likely purchased through the Fitbod website instead. Skip to the Purchased through the Fitbod website section below.
Refresh the app
If Restore Subscription doesn’t resolve the issue:
- Log out of Fitbod.
- Delete and reinstall the app.
- Log back into your account.
Verify you’re signed into the correct account
If your subscription or workout history is still missing, you may be signed into a different Fitbod account.
This commonly happens if you’ve used different sign-in methods, such as:
- Email & Password
- Sign in with Apple
- Sign in with Google
- Sign in with Facebook
Using Sign in with Apple?
If you chose Hide My Email, Apple creates a private relay email address (for example, xxxxx@privaterelay.appleid.com). In that case, you’ll need to sign in using Sign in with Apple.
To check if you’re using Hide My Email:
Settings → Apple ID → Password & Security → Apps Using Your Apple ID → Fitbod
If a private relay email is shown, sign into Fitbod using Sign in with Apple.
Contact support
If you’re still having trouble, contact support@fitbod.me and include:
- Full name
- Fitbod account email
- A copy or screenshot of your App Store receipt
Purchased through the Google Play Store (Android)
Restore your subscription
In the Fitbod app, go to:
Log → Settings → Restore Subscription
- If your subscription is restored, you’re all set.
Refresh the app
If Restore Subscription doesn’t resolve the issue:
- Log out of Fitbod.
- Delete and reinstall the app.
- Log back into your account.
Verify you’re signed into the correct account
If your subscription or workout history is still missing, make sure you’re signed into the same Fitbod account you originally used.
Contact Support
If you’re still having trouble, contact support@fitbod.me and include:
- Full name
- Fitbod account email
- A copy or screenshot of your Google Play receipt
Purchased through the Fitbod website
Refresh the app
- Log out of Fitbod.
- Delete and reinstall the app.
- Log back into your account.
Verify you’re signed into the correct account
Make sure you’re signed into the same Fitbod account you used to purchase your subscription.
If you’re signed into a different account, your subscription won’t appear.
Contact Support
If you’re still having trouble, contact support@fitbod.me and include:
- Full name
- Fitbod account email
- A copy or screenshot of your subscription confirmation or receipt
FAQ
How do I know where I purchased my subscription?
Your subscription can be purchased through one of three platforms:
- Apple App Store (iPhone)
- Google Play Store (Android)
- Fitbod website (app.fitbod.me)
If you’re unsure, check your receipt or payment confirmation. It will show which platform billed you.
How can I tell if I’m signed into the wrong Fitbod account?
Fitbod supports multiple sign-in methods:
- Email & Password
- Sign in with Apple
- Sign in with Google
- Sign in with Facebook
Using a different sign-in method than the one you originally used can create a separate Fitbod account.
If your workouts or subscription are missing after signing in, try logging in with a different sign-in method.
I accidentally created two Fitbod accounts. Can they be merged?
If you’ve created multiple Fitbod accounts, we can merge them.
Contact support@fitbod.me and include:
- Your name
- All Fitbod account email addresses (if known)
- Which account you’d like to keep