If you’ve already purchased a Fitbod subscription but the app is still asking you to subscribe, follow the steps below based on where you purchased your subscription.

Table of Contents

Purchased through the Apple App Store (iPhone)
Purchased through the Google Play Store (Android)
Purchased through the Fitbod website
FAQ

Purchased through the Apple App Store (iPhone)

If your subscription isn’t being recognized, try the following:

Restore your subscription

In the Fitbod app, go to:

Log → Settings → Restore Subscription

If your subscription is restored, you’re all set.

If you receive No Subscription Found, your subscription was likely purchased through the Fitbod website instead. Skip to the Purchased through the Fitbod website section below.

Refresh the app

If Restore Subscription doesn’t resolve the issue:

• Log out of Fitbod.
• Delete and reinstall the app.
• Log back into your account.

Verify you’re signed into the correct account

If your subscription or workout history is still missing, you may be signed into a different Fitbod account.

This commonly happens if you’ve used different sign-in methods, such as:

• Email & Password
• Sign in with Apple
• Sign in with Google
• Sign in with Facebook

Using Sign in with Apple?

If you chose Hide My Email, Apple creates a private relay email address (for example, xxxxx@privaterelay.appleid.com). In that case, you’ll need to sign in using Sign in with Apple.

To check if you’re using Hide My Email:

Settings → Apple ID → Password & Security → Apps Using Your Apple ID → Fitbod

If a private relay email is shown, sign into Fitbod using Sign in with Apple.

Contact support

If you’re still having trouble, contact support@fitbod.me and include:

• Full name
• Fitbod account email
• A copy or screenshot of your App Store receipt

Purchased through the Google Play Store (Android)

Restore your subscription

In the Fitbod app, go to:

Log → Settings → Restore Subscription

• If your subscription is restored, you’re all set.

Refresh the app

If Restore Subscription doesn’t resolve the issue:

• Log out of Fitbod.
• Delete and reinstall the app.
• Log back into your account.

Verify you’re signed into the correct account

If your subscription or workout history is still missing, make sure you’re signed into the same Fitbod account you originally used.

Contact Support

If you’re still having trouble, contact support@fitbod.me and include:

• Full name
• Fitbod account email
• A copy or screenshot of your Google Play receipt

Purchased through the Fitbod website

Refresh the app

• Log out of Fitbod.
• Delete and reinstall the app.
• Log back into your account.

Verify you’re signed into the correct account

Make sure you’re signed into the same Fitbod account you used to purchase your subscription.

If you’re signed into a different account, your subscription won’t appear.

Contact Support

If you’re still having trouble, contact support@fitbod.me and include:

• Full name
• Fitbod account email
• A copy or screenshot of your subscription confirmation or receipt

FAQ

How do I know where I purchased my subscription?

Your subscription can be purchased through one of three platforms:

• Apple App Store (iPhone)
• Google Play Store (Android)
• Fitbod website (app.fitbod.me)

If you’re unsure, check your receipt or payment confirmation. It will show which platform billed you.

How can I tell if I’m signed into the wrong Fitbod account?

Fitbod supports multiple sign-in methods:

• Email & Password
• Sign in with Apple
• Sign in with Google
• Sign in with Facebook

Using a different sign-in method than the one you originally used can create a separate Fitbod account.

If your workouts or subscription are missing after signing in, try logging in with a different sign-in method.

I accidentally created two Fitbod accounts. Can they be merged?

If you’ve created multiple Fitbod accounts, we can merge them.

Contact support@fitbod.me and include:

• Your name
• All Fitbod account email addresses (if known)
• Which account you’d like to keep

There is no difference in the Fitbod experience. Whether you subscribe through the App Store, Google Play, or the Fitbod website, you’ll receive the same features and access.

The only difference is where your subscription is managed. To view or manage your subscription, follow the instructions for the platform where you originally purchased it.

iPhone (App Store)

If you subscribed through the App Store, your subscription is managed through your Apple ID.

1. Go to Settings > Tap [Your Name] Apple Account, iCloud+, and more
2. Tap Subscriptions

Android (Play Store)

If you subscribed through Google Play, your subscription is managed through your Google account.

1. Open the Google Play Store
2. Make sure you’re signed in to the correct Google account
3. Tap your profile icon > Payments & subscriptions > Subscriptions

Fitbod Website

For subscriptions that are purchased through the Fitbod website, visit app.fitbod.me. 

Fitbod can't be shared through Apple Family Sharing or Google Family Library.

If you’d like to share Fitbod with the people you train with, we offer two Family Plan options:

• Duo Plan for 2 people
• Family Plan for up to 5 people

Each person gets their own Fitbod account, workout history, and personalized recommendations, while sharing a single subscription.

Learn more about Fitbod Family Plans.